Certain actions you take will trigger a notification to a customer or prospective customer, to let them know about an update or to prompt them to take next steps. The following actions will trigger a notification being sent to the customer:
You will receive email notifications when any of the following events occur:
By default, you will always receive an email when you have a new message from a customer.
To further customize your notifications:
Note: When you turn on a notification type, you’ll receive email updates from that type of action, across your entire team. Turning off a notification will not stop you from receiving those emails if you are the intended recipient of that workflow.
For example, if you turn off quoting notifications, you'll still receive a notification is a message is sent to you on a quote.