If you need to charge a customer outside of the normal flow of an order (such as samples, unexpected fees, or tax adjustments) you can submit a payment request. This workflow makes it easy for your customer to pay the invoice directly through Lumi.
When a customer inquires about a sample, you can discuss the details in Messages. In addition to details about their desired sample(s), use messages to agree on pricing and get a shipping address.
After you've produced the sample(s), ship them to the customer's desired address. When you ship the sample(s), we recommend updating the customer via Messages and including a tracking link.