If you need to charge a customer outside of the normal flow of an order (such as samples, unexpected fees, or tax adjustments) you can submit a payment request. This workflow makes it easy for your customer to pay the invoice directly through Lumi.
When a customer inquires about a sample, you can discuss the details in Messages. In addition to details about their desired sample(s), use messages to agree on pricing and get a shipping address.
Request payment for samples by submitting this payment request form. An invoice will be sent to the customer within 2 business days.
You can track payments for samples with the rest of your payments in Stripe.
You can choose to wait for payment to start production.
After you've produced the sample(s), ship them to the customer's desired address. When you ship the sample(s), we recommend updating the customer via Messages and including a tracking link.
