In Lumi, you will receive payments from customers via Stripe. If you haven't yet, you'll need to set up a Stripe account to receive payments.
It's important to understand the distinction between Stripe's payouts and payments.
After Stripe sends a bank request for funds, payouts will reach your account in 2-9 business days. Bank transfers take longer than credit card payments.
Each payout should match with a transaction from Stripe on your bank statement. Payouts are separated between card transactions and ACH payments.
To see all of your daily payouts, login to Stripe and click on Payouts in the menu on the left.
To see which transactions are part of each payout, click on the payout and scroll down to Transactions.
Below Transactions, Events will show a log of account activity to confirm when you received the payout.
There are two ways to get to a payment's detail page:
1. Click on a day's payout, then scroll down to Transactions and click on a transaction.
You can see the email of the person/company who sent the payment in the "Customer" column.
2. Click Payments in the menu on the left and click on a transaction.
If you need more information about a payment, contact us.
When you receive a payment via Stripe you will see the "Stripe fee" as a line item on the payment.